Privacy Policy

Privacy Terms

This website (“site”) is operated by A Space in the City Limited, (a Trading name of Space Matters Apartments Limited) a company registered in England and Wales under number 08796090 whose registered office is at 70-72 Boston Buildings, James Street, Cardiff, CF10 5EZ. A Space in the City is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.

1. When do you collect data about me?

We collect data from you in the following ways:

1. When you use our website to make a booking, enquiry or request

2. When you subscribe to our mailing list

3. When you speak to a member of A Space in the City staff either via email, telephone or live chat.

2. Personal information:

When you request or book an apartment with us we need to collect personal information about you in order to process the request or booking and provide you with the service you expect. This information may include, but is not limited to details such as your name, contact details, address and your credit/debit card details. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.

This information is used to continually improve our services for your benefit.

3. Analytical information:

Analytical website software is also used to better understand the trends of our customers; this helps us improve the layout and relevance of the website for your benefit. See “Cookies” and “Site tracking” below for more information.

4. What do you do with my personal information?

We will use your information to provide and personalise our services. We will also use your contact details to communicate with you. We may use your information to send you offers and news about A Space in the City and we may contact you by post, email, telephone (including SMS) for these purposes. Your data may also be used for the following purposes: credit or other payment card verification and screening, invoicing, administrative and accounting purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. We like to get your feedback to help us to improve our service so we may contact you by post, email, telephone or fax to ask your opinions. There may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating, for example, to advise you of alterations to bookings. We may also use and analyse the information we collect to administer, support, improve and develop our business. The information you provide to us will be held in our systems, which are located on our premises or those of an appointed third party.

5. Do you sell my information to third parties?

We do not sell your information to third parties; we may allow access to your information by third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Please see “disclosure to third” parties below for more information.

6. A Space in the City email newsletters

By joining the A Space in the City email news service, you will receive by email our latest news and information regarding special offers. For

example, we will often give you advance notice of our new locations, so that you can be amongst the first to stay at these locations. You will need to provide us with your name, email address, and email format if you wish to subscribe to this service. You can opt out at any time by clicking the unsubscribe link at the foot of each email newsletter alternatively if you would prefer not to receive this information, call us on 44 (0)29 2009 9889 or email

7. A Space in the City Live Chat

When the online live chat begins you are asked to enter your name in whatever detail or format you prefer. During the chat you enter into a live question and answer session with a representative of A Space in the City. We maintain dialogue transcripts of these chats.

8. Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to our website. This software does not enable us to capture any personally identifying information.

In addition to the information which you may volunteer to us, some information is automatically collected when you visit our website via tracking technologies employed by us such as cookies, flash cookies, web bugs, javascript. These technologies collect technical information from your computer such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website whenever you visit our website.

9. Security to protect your information

When you make a booking or enter personally identifying information your payment details are transmitted across the internet securely using high-grade encryption (128 bit). In addition, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may

request proof of identity before we are able to disclose sensitive information to you. We will retain your information for a reasonable period or as long as the law requires. To help us keep our databases up to date, please let us know as soon as your contact details change or if you notice any inaccuracies in them.

** Cookies

* Cookies are small pieces of information that are stored by your browser on your computer’s hard drive, and enable A Space in the City to provide features such as remembering your search preferences. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the website. Our cookies do not contain any personally identifying information.

* Cookies are also used in email messages you have agreed to receive and on our website to help us measure the effectiveness of our advertising and how visitors use our site. If you do not want to help us learn how to improve our offers and marketing strategy, you can opt out of this email cookie.

* If you click on a link in the email, we may set a cookies on your browser. If you visit A Space in the City’s website as a result of clicking on a link, we are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.

* In addition we use Google Analytics, a web analytics service provided by Google Inc (Google). Google Analytics uses cookies, to help analyse how visitors use our site. The information generated by the cookie about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the USA. Google uses this information to evaluate your use of our website, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your web browser, however please note that if you do this you may not be able to make full use of our website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

1. Disclosure to third parties

A Space in the City will not use your personal information for any purpose other than in connection with our services in accordance with our privacy policy, or supply it to any third party unless required in order to complete your booking with us or to protect you or A Space in the City from fraud or theft.

If you give us feedback via one of our review partners such as Tripadvisor (full terms found here) you agree that both parties have the right to store, archive, copy, distribute, transmit make publically available, broadcast for reception by any device of reception and displaying the review irrespective of the form of transmission (in particular via the internet, mobile digital services, telecommunications platforms and service, TV, print media etc.) This includes the right to export the review in whole or in part into social media platforms and other intercommunicative and/or user-driven online services and make it available to other third parties, including the right for such parties to also distribute the content themselves via the afore-mentioned platforms and services.

If A Space in the City passes personal data, which includes information about your method of payment and booking, to the credit or debit card company that issued the card with which you made your booking. We may also disclose personal information to any of our group companies.

For your convenience and information the A Space in the City website and app provide links to other websites. These sites may have different security and privacy policies and that we have no control over and take no responsibility for any information contained in these sites.

Such third party websites may contain privacy policies that differ from that of A Space in the City and we encourage you to review and understand their privacy policies before providing them with information.

2. Your consent By using our services and by accessing our website, you are consenting to the collection and use of the information described above in our Privacy Policy above, as modified from time to time by us. If you have any further questions about our Privacy Policy or its implementation, or if you would like to ask us about the information we are holding about you, please call us on 44 (0)29 2009 9889, or email If we change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

A Space in the City Website Terms and Conditions

This website (“site”) is operated by A Space in the City Limited, (a Trading name of Space Matters Apartments Limited) a company registered in England and Wales under number 08796090 whose registered office is at 70-72 Boston Buildings, James Street, Cardiff, CF10 5EZ. These terms and conditions describe the legal framework under which you agree to participate on our site, what your rights and responsibilities are and what you can expect from us. By visiting or using this site, you hereby agree to and accept these terms and conditions. If you do not agree with these terms and conditions then you are not authorized to use this site.


3. Disclaimer

Information on this site is posted in good faith and updated regularly, but A Space in the City cannot guarantee its completeness and accuracy. A Space in the City does not accept any liability to you or any third party for any error or omission on this site. A Space in the City may change, update or delete the terms and conditions or any information on this site without prior notice. A Space in the City does not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components. A Space in the City is not liable for any direct or indirect loss resulting from your use of the information on this site, except we shall be liable for death and personal injury resulting from our negligence.

5. Intellectual property

The A Space in the City name, logo and all related product and service names, design marks and slogans are the trademarks or service marks of A Space in the City. All other names, logos and all related product and service names, design marks and slogans used on this site are the trademarks or service marks of their owners. All rights are acknowledged. The copyright in all apartment details, slides, photographs, images, maps, travel information and other material on this site rests with A Space in the City or its suppliers. Your access to the material and products or services available through this website does not give you a license to modify, display, license, transfer, sell, reproduce, distribute or otherwise use any material (including data), apart from making limited copies of your booking details for your personal use only. You may link to the home page of this site, but may not:

* deep-link or use frames to limit the complete and full intended use of this site;

* bypass or circumvent any measures employed by A Space in the City to limit such deep linking or use of frames;

* impose, in A Space in the City’s opinion, an unreasonable or disproportionately large load on this website;

* use any robot, spider, scraper or other automated means or manual process to access, monitor or copy any material on this website; or

* you may not use in any way these rights or other intellectual property rights in material relating to this website without the prior written consent of A Space in the City.

6. Promotions

Promotional or discounted offers on this site are provided at the discretion of A Space in the City. All offers are subject to availability and may be withdrawn at any time.

7. Third parties

Reference in this site to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by A Space in the City.

8. Your responsibility

You must keep secure any means of identification which A Space in the City supplies to you in order to use any services on this site. You acknowledge that you will be financially responsible for all use of this website including the use of your account by others. You must supply accurate and not misleading information when using any services on this site.

You confirm to A Space in the City that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all the terms and conditions contained within.

9. Applicable law and jurisdiction

These site terms shall be governed by English law. Any disputes involving this site shall be subject to the jurisdiction of the English courts.

No unlawful or prohibited use

As a condition of your use of this site you warrant to A Space in the City that you will not use this site for any purpose that is unlawful or prohibited by these terms, conditions and notices.

Links to third-party site

This site may contain hyperlinks to sites operated by parties other than A Space in the City. These hyperlinks are provided for reference only. A Space in the City does not control them and is not responsible for their contents or your use of them. A Space in the City’s inclusion of hyperlinks to such sites does not imply any endorsement of the material on such sites or any association with their operators.

Last Updated 29/04/2015

A Space in the City Ltd

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Warning: the doing of an unauthorised act in relation to a copyright work may result in both a civil claim for damages and criminal prosecution.