Please note that we require the names of all individuals that will be staying in the apartment. In addition, we also require your estimated time of arrival and for international travellers your flight number. If you have not yet provided this information please email email@example.com.
There is no parking with the Quayside apartments, we have however negotiated a discounted rate with the Pierhead Street Car Park . We can collect your vouchers upon check in at the apartment with your Guest Services representative.
Day of arrival and check-in
Please note that our apartments do not have a dedicated reception area. It is therefore very important that you specify an arrival time and provide a mobile contact number where possible prior to the day of arrival. If we do not have an arrival time you may experience a delay in being met by one of our team. Please note, in all cases you MUST phone our Guest Services team on +44(0)29 2009 9889 around 20 minutes prior to arrival otherwise there may be a delay in your check in.
Please note that check-in times are:
- 2pm to 8pm Monday to Sunday
Out of Hours Arrival
If you arrive later than our standard check-in times detailed you will need to book an out of hours personal check-in. These must be pre booked a minimum of 7days in advance and a one off booking fee is chargeable for this service.
Please call us on +44(0)29 2009 9889 or email firstname.lastname@example.org to discuss your requirements.
If on the day of your check-in you suspect you will arrive later than the time you have already indicated please call the Quayside Guest Services co-ordinator on 07939 819 348.
Due to the increased level of fraudulent transactions within our industry, you will be required to provide the credit or debit card used for payment along with photographic ID on arrival. If you have booked the accommodation but are not personally arriving and wish for a third party to check in on your behalf we will need their full name and they will need to arrive with photographic ID and a payment card which we reserve the right to pre-authorise £200 against.