FAQ
Q: How do I collect the keys?
Q: Do you supply bedding and towels?
Q: Is broadband included in the price?
Q: Do the apartments have car parking?
Q: How far in advance can I book an apartment with A Space in the City?
Q: How do I book an apartment?
Q: What is your payment and cancellation policy?
Q: Do you have apartments in any other areas of the UK?
Q: Are you able to provide facilities for babies?
Q: Are pets allowed in your apartments?
Q: Is smoking allowed in any of your apartments?
Q: Are you able to accommodate more than two in a 1-bed and more than four in a 2-bed?
Q: How do I collect the apartment keys?
A: We check guests into their apartment personally and thus meet with you at the entrance to the development in which your apartment is located. Should you arrive outside our normal check-in hours, we utilise a simple self check-in process, details of which would be sent to you at time of booking.
Q: Do you supply bedding and towels?
A: All apartments are supplied with bed linen and a bath towel per guest with a hand towel in each bathroom. However, please note that we do not supply swimming towels for apartments in developments in which leisure facilities are on-site.
Your apartment will also have some essentials to get you going, e.g. toilet roll, hand soap, washing up liquid, dishwasher tabs (where applicable) etc. In addition, we provide a few guest amenities, e.g. shampoo, shower gel, body lotion.
Q: Is broadband included in the price?
A: Broadband is now included within the nightly rate for all Award standards. Although we have fixed line broadband connections in most apartments, where this is not in place we can provide mobile broadband via USB dongle. Please ensure you indicate the need for internet access at time of booking and if you have a specific need please discuss with a Reservations Consultant. All connections have a restriction on download allowance.
Q: Do the apartments have car parking?
A: The vast majority of developments have at least one allocated parking space per apartment. Some also have visitor parking, available on a first come, first served basis. In those developments without parking, we would be more than happy to recommend parking locations.
Q: How far in advance can I book an apartment with A Space in the City?
A: A Space in the City currently takes bookings a maximum of 6 months in advance for weekly and monthly stays in the Century Wharf development and a maximum of 3 months in advance for all other bookings.
As you can see from our website, we have a vast selection of serviced apartments available to specifically match your requirements so if contacting us outside these timescales, please do not hesitate to contact us closer to your trip, at which time we shall release availability for the period requested.
Q: How do I book an apartment?
A: Between the hours of 8am and 5:30pm (Mon to Fri) you can contact us directly on 08452 60 70 50, when our staff will be happy to answer any questions you may have. At any time, you can check availability and make a booking via any development page of this site.
We take all major credit cards, including American Express. We regret we are unable to process Electron or Diners cards.
Q: What is your payment and cancellation policy?
A: Payments
We take full payment at time of booking. For stays in excess of 28 nights, payment terms can be provided. Should you need to discuss such terms, please contact our Reservations staff on 08452 60 70 50.
A: Cancellations
Should you wish to cancel all or part of your accommodation, the refund provided can be calculated from the table below. The percentages shown represent the amount returned.
|
|
Length of Stay |
||
|
Notice given before check-in/start of period |
2 - 6 nights |
7 - 28 nights |
29 - 89 nights |
|
Less than 7 days |
0% |
0% |
0% |
|
7 - 14 days |
50% |
25% |
25% |
|
15 - 21 days |
75% |
50% |
50% |
|
22 - 28 days |
100%* |
75% |
50% |
* All monies returned minus £45 admin fee
Please note we can only refund onto to the credit/debit card used in the original transaction.
Visit our Terms & Conditions page for a summary of our Terms and a link to the full Terms in PDF format.
Q: Do you have apartments in any other areas of the UK?
A: We have short-stay apartments in both Cardiff and Swansea and intend to increase our network in other major cities. With so many new providers out there, should you need assistance in finding reputable companies in other cities, please get in touch and we shall assist where we can. If in doubt, ask if the provider you are interested in staying with is a member of the Association of Serviced Apartment Providers (ASAP).
Q: Are you able to provide facilities for babies?
A: A Space in the City Ltd can hire travel cots with fitted sheet and duvet on request. These are charged at £15 to set-up and £5 per night thereafter. If you are staying for more than 5 nights, please ask a Reservations Consultant for revised quote.
Q: Are pets allowed in your apartments?
A: Although we know that many pets are extremely well behaved we regret that we are unable to accept pets in our properties.
Q: Is smoking allowed in any of your apartments?
A: The smoking ban was enforced in Wales on 2nd April 2007. Since this date every apartment on our portfolio is non-smoking. If you are a smoker, please let us know so we can try to provide an apartment with a balcony or terrace.
Q: Are you able to accommodate more than two in a 1-bedroom apartment and more than four in a 2-bed?
A: In certain apartments we are able to provide additional occupancy for an extra charge. We can supply a camp bed suitable for an adult with all associated bedding and towels at an additional charge of £25 set-up and £15 per night thereafter. Junior camp beds are charged at £15 set-up and £10 per night thereafter. If you are staying for 5 nights or more, please ask a Reservations Consultant for a revised quote.
