For a copy of our full Terms & Conditions of Guest Stay, please click here (186kb PDF)
Summary of Terms and Conditions of Guest Stay
This summary is not intended to form a legally binding statement of this company's Terms and Conditions, but is provided as a quick reference guide to some of the main features therein. No liability is expressed or accepted for the accuracy of the terms used in this summary document. Nothing in the terms of this document affect your statutory rights.
Numbers in brackets are provided as a guide to the location of clauses in the source document.
1. Identities (1.1 to 1.4)
The Guest is any person or company contracting for use of the company's services. The Company is A Space in the City Ltd.
2. The Contract (2.1 to 2.7)
The full Terms and Conditions of Guest Stay will apply to all transactions. Any variations must be agreed in writing by both parties. Contracts become valid only when The Company has sent confirmation by email to address given at time of booking. Booking quotations are valid for 24 hours only, and are subject to availability.
4. Occupancy (4.1 to 4.3)
Apartments sleep a maximum of one person per single bed, and two people per double bed. Only beds supplied by the company are to be used for sleeping, with the exception of guests own cots for infants under the age of three years. § The company may relocate guests to accommodation of a similar type to that originally intended or contracted for.
5. Checking In and Out (5.1 to 5.2)
Standard, accompanied, check-in hours are between 2pm and 6pm, Monday to Friday. Outside these times, the company will supply information and keys to enable guests to check themselves in, unless otherwise arranged. Check-out is to be made by 11am.
9. Payment (9.1 to 9.7) & Cancellation (12)
Full payment will be taken at the time of booking. Cancellations are refunded as follows:
|
Less than 14 days notice |
14-28 days notice |
28 days + notice |
|
No refund |
50% refund * |
Full refund * |
* All monies returned minus £45 admin fee
At the discretion of the company, a bond may be required before the date of arrival.
13. Insurance (13.1 to 13.2)
Clients are encouraged to take out travel insurance. § All damages, losses, and shortages are chargeable to the card provided at the time of booking. Guests should report any damages already evident in the apartment, within two hours.
14. Alterations
Bookings made through agent sites (Laterooms, Booking.com) are Pre-Purchase, there is no refund. The dates can be changed subject to availability, and will incur an admin fee of £45
All bookings made directly with ASITC can be amended*
*Each amendment will incur a £25 admin charge.
15. Assignment (15.1 to 15.2)
Occupation and use of the property is limited to those named at time of booking.
16. Force Majeure
The Company is not liable for any losses or inconveniences suffered by guests, where it is prevented from carrying out its services due to circumstances beyond its control.
17. General (17.1 to 17.5)
The Terms and Conditions of the company are enforceable unless found to be illegal, but do not limit any legal rights. Delay by the company in enforcing a right does not invalidate the right. The company may surrender one or more rights, without affecting other rights in the contract.
17.6
No smoking or pets of any kind are allowed in any apartment.
17.7
The laws of England and Wales will apply to the contract.
17.8
Antisocial or noisy behaviour by guests is unacceptable and may result in guests being asked to leave the property. In certain circumstances, the Company reserves the right to apply a monetary penalty to compensate those affected by this disturbance. No noise may be made that is audible to other residents in any development between the hours of 11pm and 10 am.
17.9 to 17.12
The Company will not be responsible for the failure of or repair to, services of supply to any property. § The Company will provide a general clean of the property on a weekly basis. If a guest refuses cleaning on the scheduled day, cleaning will not be scheduled until the following week. § Guests failing to return keys and fobs to the correct location and at the correct time, may be charged for such keys, fobs, and the changing of apartment door locks. Nothing in these Terms and Conditions affects your statutory rights.
18. Communications (18.1 to 18.3)
No communication otherwise agreed is binding on the Company unless this is received in writing to our registered office or by email to info@aspaceinthecity.co.uk in sufficient time for the required action to be taken.
19. Utility bills
19.1 All utility bills are included in the nightly rate of stay which covers, gas, electric, water and council tax.
19.2 A Space in the city reserve the right to charge customers using excessive levels of electricity, gas or water.
19.3 For stays of a month or longer A Space in the City will take an electric and Gas (where applicable) meter reading on the day of arrival and again on the day of departure to verify if the level of consumption should be deemed excessive.
20. Broadband
20.1 A Space in the city provide broadband inclusive of the nightly rate.
20.2 Provision of broadband internet is restricted and controlled by the Internet Service Provider.
20.3 A Space in the city provide internet by broadband router where possible and by mobile internet devices in apartments without landlines.
20.4 The Company provide internet at a maximum usage of 3Gig a month. The Company reserves the right to charge guests for additional usage at a rate of £4.50 per Gig.
